Cole Harris
When you’re looking for an Auckland roofing company, you most likely will perform a Google search when you begin. Due to local SEO, the first few results will be from companies in your surrounding areas. However, you shouldn’t settle on the first contractor that you find. You’ll have better luck finding the best Auckland roofing company for you, by reading customer reviews. Here’s why.
Good Services Means Good Feedback
If you were to ask a family member, a friend, or a neighbour who had recently had work performed on their roof for a recommendation, you would most likely receive an honest review. Whether the review is positive, negative, or indifferent, is another thing altogether.
However, wouldn’t you like to hear a shining review from a service provider once in a while? Especially if the review was coming from someone you trust, and who has similar customer service standards and requirements as you do. For that reason, reading reviews online is the best way to go. There are thousands of more reviews to find than if you had to rely on what you’ve been told by the one or two people you know.
Think about it – people aren’t going to take the time to post a review of an Auckland roofing company unless they were really happy, or really unhappy with the service that was provided. If you’re looking into a specific roofer, you’ll get a clear idea on what their service is like according to what their previous customers have to say about them. You’ll get valuable information regarding customer experience if they fulfil promises, and if their pricing is worth the service you’ll receive.
Some companies provide surveys as the information they have instead of reviews, and place them on websites; however, they can’t always be trusted. Firstly, you don’t see the questions which have been asked in the survey, which takes the context out of the answers they’ve published. Companies that do this are cherry-picking the survey answers that are favourable for them, and none of the negatives. These surveys are unhelpful for people who are looking for honest reviews of a particular roofing company.
Reviews Show How Complaints Are Handled
Although you wish that your roofing company of choice would have a spotless track record, they probably won’t. Auckland roofing companies are owned and operated by people, and people are guilty of human error all the time. It wouldn’t be fair to expect a company to have a perfect history without a single unsatisfied client. You could try to look for one, but if you want a well-established roofer with experienced personnel, you won’t find one who also hasn’t had a single complaint.
Having a feedback system is good for a business owner. It allows them to see where they’re going wrong, and where they can fix what isn’t working. Even though each customer’s problem is unique, if a roofing contractor is worth his weight in gold, he’ll take each negative review as an opportunity to make improvements.
When looking for a roofing contractor, look at the negative reviews they’ve received as well as the positives. Could you live with the problems others have complained about, or would you also be unsatisfied with the service?
Even the way a contractor responds to each negative review is essential. How quickly do they respond? Do they make excuses, apologise, or offer solutions? Look out for those who bribe unhappy customers with free services, and those who hold themselves accountable when they make mistakes at the customer’s expense.
Even with the negative reviews, those are the roofing companies in Auckland that you’d prefer to hire for your own home. It’s essential to remember that how mistakes and poor reviews are handled is a good indication of whether your roofing company of choice has integrity if they’re trustworthy, and worth the expense.
Conclusion
Customer reviews are vital, especially when you’re looking at hiring an Auckland roofing company that you’re unfamiliar with. You won’t need a new roof every five years, and with regular maintenance, you shouldn’t need extensive repairs performed often either. Roofing work is expensive, which means that you’ll want to hire the best contractor for the job, or your money will be wasted.
The best way to see if your Auckland roofing company is the best solution for you is to read reviews online. People don’t hesitate to be honest, which is helpful for you when you’re looking for honest feedback. Have a look at some reviews online. You’ll be able to see which contractors get negative reviews all the time and those that have so few that you can only assume that those instances were honest mistakes. You’ll be able to make an informed decision on which Auckland roofing company to choose.
